FAQ For Itunes Newsstand Subscription

FAQ

The magazine App is crashing, what do I do?

The DIY Beading App has been battle tested and as far we know it is rock solid! However, if you are having any issues, please first check the Apple Guidelines.

I get an error that says “Oops, iPad is struggling”

This usually means you may have too many apps running and too much memory is being used (most common with iPad 1). All you need to do is fully close the magazine > double click your iPad home button > this brings up all the apps you are running > hold down one of the apps until they start doing a funky dance > see the little red – minus symbols? > press that symbol and close some apps for better performance. Done!

I have subscribed but can still see the yellow subscribe button?

Sometime the iPad doesn’t talk very well with the Apple servers. Fully close the magazine, tap on the home button to ensure you have exited the magazine, and then double tap the home button. All the opened apps will appear at the bottom of the iPad. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to fully close the magazine.

Make sure you are logged in with the same Apple id that subscribed to the magazine. To do this, tap on the Settings app, scroll down and tap on the store app, double check that the same Apple ID is being used. If not, sign out and sign in with the correct Apple ID.

Relaunch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow subscribe button would have been replaced with a grey Restore button.

Restore all purchases by pressing the restore button if desired to re-download all previously purchased magazine issues.

How does the purchase process work?

You can either subscribe to the magazine or buy single issues. If you subscribe (Auto-Renewal) you will get the latest magazine issue published and will have access to any future issues as long as you remain a subscriber. If you purchase a single issue, you will be able to download that issue immediately after the successful purchase.

How do Special Issues Work?

Special Issues are different in the sense that they are not part of the magazine subscription. They are independent special issues and everyone will need to buy them to read them, including magazine subscribers. Special issues will have a red “Special” sash and will appear below the top section in your mag home screen. We usually offer limited time free download for our Magazine subscribers. Once the offer period is over, it will then open for anyone to purchase.

I am not getting the new mags delivered automatically

We love Apple but even they are not perfect. Push Notifications are awesome but sometimes your iPad can drop push notification connection. Weird, but it happens. What you can do is to turn off Wi-Fi, turn on Airplane mode, then reconnect to Wi-Fi. Something else you can try is to connect to another Wi-Fi network for a while and then switch back to yours. Restarting your iPad can also sometimes help.

I am getting a “Cannot connect to iTunes Store” message when clicking on the subscribe button or buy button

Dang it! This can happen in the following situations: You may not have Wi-Fi or internet access, or have “Restrictions ON” to prevent others from making purchases in this iPad. Restrictions are located on the general settings and should be disabled to allow inApp purchases.

I cannot open the magazine app, it just closes immediately when reaching the Splash page

Hmm… sorry about that. This is a bug we have found in version 2.4.1 and is already fixed in the next version 2.7.1. The reason it is happening is that your time clock is set as 12 hour format and possibly using a different language other than English. When you install the app and open it the very first time then this error can occur. To solve it in version 2.4.1 please have your clock set as 24 hour format (you can do this in the General settings, under date & time) and open the magazine. After that, if you want, you can change the clock back to the 12 hour format.

How can I cancel my Mag subscription?

Here are the steps, Tap on Settings App, Scroll and Tap on Store, Scroll down and Tap on your Apple ID, Then tap on “View Apple ID”, Enter your Password, Scroll Down and Tap on Manage in the Subscriptions Section, You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.

How do I subscribe to DIY Beading Magazine using current subscriber code?

You can click on the subscribe button at https://itunes.apple.com/us/app/diy-beading-magazine/id596257489?mt=8, then click current subscriber and enter the code.

How do I restore purchases from one device to another?

In order to restore purchases from one device to another the user needs to be logged in to the new device with the same Apple ID that the first purchase was made with.

Then you need to tap Subscribe > Restore All Purchases on the new device and then enter your password to confirm.

Once done purchases will be restored to the new device.

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